1.11 使用「自家CLUB」卡所賺取之自家 Dollar回贈只能用作購物，不得兌換現金或轉讓。每次消費時，自家Dollar會優先扣除。
5.5 草本e券可於有效期內免費換領 e 券上指定類型之相關產品之用。如草本 e 券到期，有關草本e券將會被自動作廢，不作另行通知。「QUALITY OF LIFE PRODUCTS COMPANY LIMITED 生活良方產品有限公司」不會就因此被取消的草本e券負責。
5.6 換領產品之申請一經遞交及處理後將不可取消或更改或撤回。鴻福堂在處理有關申請後將即時從「自家CLUB」會員賬戶中扣除所需的草本 e 券，而已購買的草本e券將不可與「自家CLUB」會員賬戶中的儲值額作轉換。
5.9 如會員取消「自家CLUB」會籍，已購買之草本 e 券並不能退回。
5.10 只有有效及使用已登記之電話及電郵地址之會員方可使用草本 e 券。
5.11 「QUALITY OF LIFE PRODUCTS COMPANY LIMITED 生活良方產品有限公司」保留不時對草本 e券的換領條款及細則作出修改之權利，而毋須事先通知。
5.13 如有任何爭議，一概以「QUALITY OF LIFE PRODUCTS COMPANY LIMITED 生活良方產品有限公司」的最終決定權為準。
5.1.6 唧唧龜苓膏e券可換領清熱除濕唧唧龜苓膏1包 。
5.1.12 如有任何爭議，一概以「QUALITY OF LIFE PRODUCTS COMPANY LIMITED生活良
6.1 倘若「自家CLUB」卡於上次使用(包括:增值/購物/積分兌換)後起計366天計未有再次使用，為保障會員及鴻福堂集團不受損失，生活良方會終止會員的 「自家CLUB」卡，並將凍結會員的「自家CLUB」計劃之會籍。倘若隨後需要重新啟動「自家CLUB」卡及會籍，生活良方會因應重新啟動服務所需而收取港幣$50之行政費用。如在凍結會籍後起計366天仍然未有使用(包括:增值/購物/積分兌換)，所有會籍戶口內的儲值額將會失效而無法補回。
6.2 倘若「自家CLUB」卡(包括附屬卡)並非因人為因素而失效，而也未曾受人為破壞或塗改，請於辦公時間內(星期一至五：09:00-12:45，14:00-17:30，星期六、星期日及公眾假期休息)致電顧客服務熱線:2920 2206 向鴻福堂集團申請新「自家CLUB」卡，並且必須將「自家CLUB」卡送交指定之鴻褔堂分店(有關分店的最新名單已上載於網站內，網址：www.hungfooktong.com)，當確認所有資料後，生活良方會於30天內作出發卡安排。
6.3 倘若遺失了「自家CLUB」卡(包括附屬卡)，請致電自家CLUB專線3500 2970報失閣下的會員卡(24小時運作)或請盡快於辦公時間內(星期一至五：09:00-12:45，14:00-17:30，星期六、星期日及公眾假期休息）致電顧客服務熱線:2920 2206向鴻福堂集團作出申請，而會員於報失時有責任提供正確之會籍編號、「自家CLUB」卡編號及會員登記資料予鴻福堂集團作核對，以便加快處理有關之服務申請。當確認所有資料後，生活良方將於30天內作出發卡安排。生活良方會因應重新啟動服務及進行有關程序而需向閣下收取港幣$50之行政費用。
7.1 如需取消「自家CLUB」會籍，請於辦公時間內(星期一至五：09:00-12:45，14:00-17:30，星期六、星期日及公眾假期休息)致電顧客服務熱線:2920 2206 向鴻福堂集團作出申請，並且必須將「自家CLUB」卡送交指定之鴻褔堂集團分店(有關分店的最新名單已上載於網站內，網址：www.hungfooktong.com)，於確認有關資料後生活良方將於30天內作出退款安排，生活良方會因應有關要求而收取港幣$50之行政費用。
7.2 退還之款項並不包括自家Dollar、因推廣獎賞而獲得之金額、積分及獎品，並將根據 生活良方電腦系統內之紀錄為準，不得異議。
Notice related to the Personal Data ( Privacy) Ordinance
Hung Fook Tong Holdings Limited and its affiliate, associated and related companies ("Hung Fook Tong Group") is committed to protect all personal data submitted via JIKA CLUB and to handle them in accordance with the provisions of the Personal Data (Privacy) Ordinance. Collection of personal data(including name, contact information, and all submitted information for membership) from members shall be for purpose relating to the daily operation of the services, including but not limited to: providing internet shopping and other services offered by Hung Fook Tong Group; handling and following up customer enquiries, suggestions, complaints and suspected suspicious transactions; conducting surveys on our product and services to better understand customers’ needs; providing information about Hung Fook Tong Group’s member offer, services, promotion (Foods and Drinks) through mail, e-mail, telephone or SMS, and other issues related to any purposes mentioned above. Under certain circumstances, telephone conversations between our staff and members may be recorded for service quality assurance or assessment. Conversation recorded will not be related to members’ personal data unless specific notification is made to members during the conversation. Thus, the Personal Data(Privacy) Ordinance is inapplicable to the recorded data. Regardless of the accordance to any provisions, in relation to contract or tort, members are not entitled to acquire the recorded data. Hung Fook Tong Group shall, in anytime, take precautions by different means to protect the recordings against misuse or unauthorized access.
1. Terms and Conditions of JIKA CLUB Membership Program
1.1. JIKA CLUB Membership Program is operated by Quality of Life Products Company Limited (“Quality of Life”), which is a wholly owned subsidiary of Hung Fook Tong Holdings Limited.
1.2. JIKA CLUB runs 3 types of membership programs, including “The Program of Normal Card”, “The Program of Gold Card”, “The Program of Platinum Card” and “The Program of Family card”.
1.3. To apply for JIKA CLUB Membership Program, members must provide true, accurate and complete personal information and pay the exact top-up value specified in the service plan. Under the circumstances in which member cannot or is not willing to provide all true, accurate and complete personal information as required, Quality of Life reserves the right to decline your application, and thus will not be able to provide service. In the circumstances mentioned above, Quality of Life is not liable to any loss caused by card loss.
1.4. Upon acceptance of membership application, each member will be issued a JIKA CLUB member card, which is a smart card and features a top-up function. Members will be also issued no more than 4 supplementary cards and linked with a membership account in the program of Family Card. The above member will be eligible to receive and enjoy gifts, offers, activities and services provided by the JIKA CLUB to different membership program.
1.5. Each member of JIKA CLUB can only maintain one account. If, after investigation, Hung Fook Tong Group ascertain any case of a member maintaining more than one account in the system, Quality of Life reserves the right to terminate the extra membership and the right of assess the other JIKA CLUB member cards. Administration fee of HK$50 shall be levied by Quality of Life.
1.6. JIKA CLUB member cards issued in Hong Kong are only valid in specified branches of Hung Fook Tong in Hong Kong. JIKA CLUB member cards must be presented upon transaction in order to be eligible to related bonus points scheme and special offers. In case of absence of JIKA CLUB member cards, Hung Fook Tong Group shall not accept any claim for bonus points and special offers.
1.7. All transactions related to JIKA CLUB Membership Program, such as adding top-up value, JIKA CLUB member cards must be presented for system update and record.
1.8. Member transaction amount rounded to one decimal place. If the actual price payable after discount is $36.25, the amount charged is $36.3.
1.9. After every transaction, a receipt stating the amount of transaction, remaining top-up value, bonus point balance, Herbal e-Coupon balance and so forth will be issued. To secure members’ own interest, members are required to check the accuracy of the information on the receipt before leaving as late report will not be accepted.
1.10. Adding top-up value of JIKA CLUB member cards is not regarded as purchasing; hence no bonus points will be added.
1.11. The amount of JIKA Dollar rebate earned from JIKA CLUB Membership Program is only for purchasing and cannot be transferred nor redeemed to cash. JIKA Dollar priority used in every transaction.
1.12. Any offers from JIKA CLUB cannot be used in conjunction with any cash vouchers, coupons, credit card promotions or other special offers (unless specified).
1.13. JIKA CLUB member cards, its top-up value and rewards of any categories belong to the registered members only and are non-transferable. Upon successful application, the use of JIKA CLUB member cards by any third persons other than the registered members is prohibited.
1.14. Any request for services related to JIKA CLUB must be raised by the registered members only. (Quality of Life shall not accept / handle any requests related to the services of JIKA CLUB services raised by any third persons)
1.15. JIKA CLUB Membership Program may notify members of related offers and promotions through e-mails or SMS messages (Quality of Life is not responsible to any delivery failure of e-mail or SMS messages). Members shall not be able to receive information on gift rewards, member offers and promotions if they provide incomplete personal data. The right of using or claiming such offers shall be forfeited.
1.16. Members will be able to use the online enquiry service after 30 days of membership registrations.
2. Birthday Offer
2.1. The Program of Normal, Golden Card and Platinum Card
Birthday offers for JIKA CLUB members of The Program of Normal and Gold Card are redeemable for once only within the month of birth that members have provided the JIKA CLUB application forms. Birthday offers will be validated after 30 days of members’ dates of birth provided. Quality of Life will not make any remedy if members fail to redeem their birthday offers within the month of birth.
2.2. The Program of Family Card
Birthday offers for JIKA CLUB members of The Program of Family Card are redeemable for once only within the month of birth that members have provided the JIKA CLUB application forms. Birthday offer not applied for supplementary card. Birthday offers will be validated after 30 days of members’ dates of birth provided. Quality of Life will not make any remedy if members fail to redeem their birthday offers within the month of birth.
3. Top-up Service
3.1. Upon successful application for JIKA CLUB Membership Program, the minimum top-up value of JIKA CLUB for the first time is HK$300. The unit of increment of top-up value after that is HK$100. The maximum balance of a JIKA CLUB member card is HK$3,000, JIKA Dollar not included.
3.2. Supplementary cards can add top-value in a membership account.
3.3. When the balance of a member card is $0, a JIKA CLUB member card is not eligible to use or earn the special offer items related to JIKA CLUB Membership Program without adding top-up value.
3.4. When the balance of a member card is not sufficient for payment, the transaction will not be succeed until adding top-up value.
4. Bonus Point Scheme
4.1. The term of validity of bonus points is 90 days and will be counted in accordance with the entry dates of members; records in the computer systems of Quality of Life will be the reference for any final decision. Bonus points must be used within the term of validity as they will be cancelled automatically after the expiry day.
4.2. Bonus points will be earned according to the actual price payable after discount. Cents will not be counted. If the actual price payable after discount is $78.9, 78 bonus points will be earned.
4.3. Balance of valid bonus points will be stated on receipts. Quality of Life will not refund / reissue any expired bonus points.
4.4. Bonus points will be earned by Supplementary cards and the balance of bonus points will be accumulated in a membership account also.
4.5. Bonus points will be redeemed by Supplementary cards and will be deducted from a membership account also.
4.6. Points will be deducted from your Membership Card account if you return products to our Stores for a refund. We also reserve the right to deduct Points from your Membership Card if we suspect that such Points were obtained via fraudulent or dishonest means.
5. Herbal e-Coupon
i) The Conditions of Herbal e-Coupon Redemption
5.1 Herbal e-Coupons are not be exchanged for cash.
5.2 Each Herbal e-Coupon is valid for one-time use only.
5.3 The uses of Herbal e-Coupons are only limited to JIKA CLUB members.
5.4 Herbal e-Coupons can only be used to redeem products at Hung Fook Tong stores in Hong Kong.
5.5 Within the term of validity, Herbal e-Coupons can be used for free redemption of [related type of products as stated on the e-Coupon]. Herbal e-Coupons will be deemed null and void without prior notice after the expiry date. QUALITY OF LIFE PRODUCTS COMPANY LIMITED 生活良方產品有限公司 is not responsible for any expired Herbal e-Coupons.
5.6 No cancellation, change or withdrawal can be made after the application for redemption is tendered and processed. Related Herbal e-Coupons will be deducted from JIKA CLUB member’s account immediately after the redemption process. The purchased Herbal e-Coupons are not interchangeable with the balance of JIKA CLUB member’s account.
5.7 Any additional payment is required for Herbal e-Coupon redemptions must be made with the balance of JIKA CLUB member’s account. Please kindly ensure that member’s account balance is sufficient before transaction.
5.8 Valid members of JIKA CLUB with sufficient account balance are eligible to purchase one or more sets of Herbal e-Coupons. The maximum total value of Herbal e-Coupons available for a single account is HK$3,000 (Original price).
5.9 In case of cancellation of JIKA CLUB membership, any purchased Herbal e-Coupons are not refundable.
5.10 Only valid members with their registered phone numbers and email address are eligible to redeem Herbal e-Coupons.
5.11 QUALITY OF LIFE PRODUCTS COMPANY LIMITED 生活良方產品有限公司 reserves the right to revise the terms and conditions of Herbal e-Coupon without prior notice.
5.12 Hung Fook Tong may adjust the product prices or change products from time to time. Please contact the Customer Services Hotline at 2920-2206 for more details.
5.13 QUALITY OF LIFE PRODUCTS COMPANY LIMITED 生活良方產品有限公司 reserves its rights to make the final decision in the event of any dispute.
5.14 If there is any inconsistency or conflict between the English snd Chinese versions of these Terms and Conditions, the Chinese versions shall prevail for all purposes.
ii) The Redemption Rules of each type of Herbal e-Coupon
5.1.1 Complimentary Herbal e-Coupons are valid for 31 days only (including Saturdays,
Sundays and Public Holidays). This complimentary Herbal e-Coupons promotion
campaign is temporary in nature which shall terminate
5.1.2 Home-Made Soup e-Coupons can be used to redeem any one of our Healthy
Home-Made Soups valued at HK$53 or below. For redeeming any one of our Healthy
Home-Made Soups with a price of over HK$53, extra payment on the price difference is
5.1.3 Lucid Ganoderma Tortoise Plastron Jelly e-Coupons can be used to redeem one
Lucid Ganoderma Tortoise Plastron Jelly.
5.1.4 Herbal Tortoise Plastron Jelly e-Coupons can be used to redeem one Herbal Tortoise
Plastron Jelly or ChuanBei, Sea Coconut and Loquat Jelly. For redeeming other types of
Tortoise Plastron Jelly, extra payment on the price difference is required.
5.1.5 Herbal Tea e-Coupons can be used to redeem any one of our Healthy Herbal Teas
valued at HK$26 or below. For redeeming any one of our Healthy Herbal Teas or other
Fresh Drinks with a price of over HK$26, extra payment on the price difference is required.
5.1.6 Squeezing Tortoise Plastron Jelly e-Coupons can be used to redeem any one pack
of Squeezing Tortoise Plastron Jelly.
5.1.7 Home-Made Rice e-Coupons can be used to redeem any one of our Home-Made
Rices value at HK$38 or below. For redeeming any one of our Home-Made Rice Sets,
extra payment on the price difference exceeding HK$38 is required.
5.1.8 Home-Made Dessert e-Coupons can be used to redeem one of our Home-Made
Desserts valued at HK$18. For redeeming any one of our Home-Made Desserts with
a price of over HK$18, extra payment on the price difference is required.
5.1.9 Home-Made Joyous e-Coupons can be used to redeem one pack of Home-Made
Stewed Pork Trotter and Ginger in Sweet Vinegar or Cooked Chicken with Chinese
Wine. For redemption of 5 packs or above of the products at one time, please reserve
by calling our retail stores at least 3 days in advance to ensure there shall be sufficient
stocks for redemption.
5.1.10 Any additional payment required for Herbal e-Coupon redemptions must be paid
from the balance of JIKA CLUB member’s account. Please kindly ensure that member’s
account balance is sufficient before transaction.
5.1.11 The price of certain products are not applicable to Tuen Mun Hospital, Lo Wu, Lok
Ma Chau and Airport Sky Plaza Stores.
5.1.12 QUALITY OF LIFE PRODUCTS COMPANY LIMITED生活良方產品有限公司
reserves its right to make the final decision in the event of any dispute.
6. Malfunctioning/Loss of JIKA CLUB Member Card
6.1 To protect members and Hung Fook Tong Group against any loss, Quality of Life shall deactivate JIKA CLUB member card and freeze the membership if the member card is idled for 366 days since its latest transaction (includes value adding, spending and bonus points redemption). Administration fee of HK$50 will be levied by Quality of Life if reactivation of a member card and membership is needed. Balance of the account in member card will expire and is non-redeemable if the member card is not reactivated (includes value adding, spending and bonus point redemption) within 366 days since the freezing of membership.
6.2 Under the circumstances of malfunctioning of a JIKA CLUB member card without being damaged or defaced, members are required to call our customer service hotline at +852 2920 2206 during the office hours of Hung Fook Tong Group (Monday - Friday: 09:00 - 12:45, 14:00 - 17:30. Saturday, Sunday and Public Holiday: Closed) for the applications of new member cards. The malfunctioning member cards are required to return to specified branches of Hung Fook Tong (For the latest shop list, please go to www.hungfooktong.com). New member cards will be issued by Quality of Life within 30 days after comfirmation.
6.3 Under the circumstances of loss of JIKA CLUB member cards, members are required to call our JIKA CLUB hotline at +852 3500 2970 (24 hours) to report the loss of member cards or call our customer service hotline at +852 2920 2206 during the office hours of Hung Fook Tong Group (Monday - Friday: 09:00 - 12:45, 14:00 - 17:30. Saturday, Sunday and Public Holiday: Closed) to report the loss of member cards. To expedite the procedures, members are responsible to provide accurate membership numbers, JIKA CLUB card numbers and registered membership information. New member cards will be issued by Quality of Life within 30 days after confirmation. Administration fee of HK$50 may be levied by Quality of Life for the reactivation of services and related procedures.
6.4 Under the circumstances mentioned above, JIKA CLUB member cards will be temporarily deactivated. Member cards will be reactivated only after the confirmed balances are transferred to new JIKA CLUB member cards. The loss of member cards which are under the Program of Family Cards, will be deactivated; the other member cards and supplementary cards can be used continuously. Nonetheless, Quality of Life is not responsible to any loss due to the incident. Applications will be handled during the office hours of Hung Fook Tong Group as soon as possible (Monday - Friday: 09:00 - 12:45, 14:00 - 17:30. Saturday, Sunday and Public Holiday: Closed). Records held by Quality of Life shall be treated as the conclusive evidence without any dispute.
7. Cancellation of JIKA CLUB Membership
7.1 To cancel JIKA CLUB membership, members are required to call our customer service hotline at +852 2920 2206 during the office hours of Hung Fook Tong Group (Monday - Friday: 09:00 - 12:45, 14:00 - 17:30. Saturday, Sunday and Public Holiday: Closed) for the cancellation of JIKA CLUB Membership. Member cards are required to return to specified branches of Hung Fook Tong(For the latest shop list, please go to www.hungfooktong.com) and fill-in and return necessary documents. Refund will be made by Quality of Life within 30 days after confirmation. Administration fee of HK$50 shall be levied by Quality of Life for the related procedures.
7.2 Amount of refund will not include JIKA Dollar, money, bonus points or rewards earned by promotion rewards. Records held by Quality of Life shall be treated as the conclusive evidence without any dispute.
7.3 To secure members’ own interests, members are required to provide accurate personal information, JIKA CLUB member card numbers and membership numbers in applying cancellation for prompt processes.
8. Other Terms and Conditions
8.1 News about JIKA CLUB membership scheme will be updated on Hung Fook Tong Group’s website at any time without notice. The latest version on our website shall be treated as a conclusive version.
8.2 Members hereby agree Quality of Life to disclose and transfer their personal data to any companies within Hung Fook Tong Group, and store the personal data in one or more database for the promotions of products and / or services held by Hung Fook Tong Group and also for affirming other provided personal data to Hung Fook Tong Group for aforementioned purposes.
8.3 In case of any dispute, the decision of the Quality of Life shall be final and conclusive.
8.4 If there is any inconsistency or conflict between the English and Chinese versions of these Terms and Conditions,
the Chinese version shall prevail.